Terms of Service

Welcome to Costimator. These Terms of Service (“Terms”) govern your access to and use of the Costimator application and the costimator.in website (collectively, the “Service”). The Service is provided by Adyadi Private Limited (“Costimator”, “we”, or “us”).

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract under Indian law
• Not be barred from using the Service under any applicable law

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

The Service is not intended for use by minors. If we discover an account has been created by someone under 18, we will close the account and delete associated data.

2. Your Account

2.1 Account Creation

You create an account by signing up with your email address, which you confirm with a one-time code, or with your Google account. We ask for the details listed in our Privacy Policy. You are responsible for keeping this information accurate and up to date.

2.2 Account Security

The Service does not use passwords. Access to your account depends on the email account or Google account you sign in with, so you are responsible for keeping that account secure. You agree not to let anyone else sign in to your Costimator account. You will notify us immediately at support@costimator.in if you suspect unauthorized access to your account.

You are responsible for all activity that occurs under your account, whether or not authorized by you.

2.3 One Account Per User

Each Costimator account is for use by a single individual. You may not share your account with others, and you may not create multiple accounts to circumvent subscription limits or pricing.

If we find that an account is being shared, or that multiple accounts have been created to work around plan limits or pricing, we may suspend or close the accounts involved, without refund. Where a seat on a Team plan is shared, we may suspend that seat or the organisation’s plan.

3. Subscription Plans and Pricing

3.1 Free Trial

New users receive a 14-day free trial. No payment method is required to start it.

The trial covers one publication, which you choose when you start the trial and cannot change during it. It also has usage limits, such as the number of projects you can create, which are shown in the app.

The trial is separate from any paid plan. If you buy a plan during your trial, the trial ends and your paid plan takes its place. If your trial ends without a purchase, your account is locked until you buy a plan. The data you created stays with your account, as described in our Privacy Policy.

3.2 Paid Plans

We offer four paid plans:

A publication is one edition of a department’s Schedule of Rates, together with its Analysis of Rates — for example, one edition of CPWD’s Delhi Schedule of Rates. On Pro and Team Pro, you choose the publication when you buy. It stays fixed for the rest of the term, and you may choose a different publication when you renew. A new edition released during your term becomes available to choose at your next renewal.

Current prices and billing periods for each plan are shown on our pricing page. The prices that apply to you are those displayed there at the time of your purchase. All prices are exclusive of Goods and Services Tax (GST), which is added at the prevailing rate at the time of payment.

3.3 Upgrades, Downgrades and Changing Billing Period

Upgrading. You can upgrade from Pro to Max at any time. The upgrade takes effect immediately, and you pay the difference between the two plans for the time left in your current term. The checkout shows the exact amount before you pay. To upgrade a Team plan, write to support@costimator.in.

Downgrading. A downgrade, from Max to Pro or to fewer seats on a Team plan, takes effect at your next renewal. Nothing is charged or refunded when you request it, and your current plan continues until then. To move from a Team plan to an individual plan, write to support@costimator.in.

Changing billing period. You can switch from monthly to annual billing at any time. The annual price is charged when you switch, and your annual term starts the day after your current monthly term ends. No credit is given for the monthly term. Switching from annual to monthly billing is not available.

3.4 Renewal

Paid plans renew at the end of each term, monthly or annual, unless you cancel. We email you a reminder before each renewal.

At renewal, payment is collected through the recurring payment mandate you authorised at checkout, if you set one up. Otherwise, we send you a link to pay for the new term.

If your term ends without the renewal being paid — for any reason, including a failed payment or a problem at our end — you keep full access for a further 7 days while we tell you what is outstanding. If it is still unpaid after those 7 days, your account is locked: billing and settings stay reachable so you can pay, and nothing else does. Your data is kept, and is restored as soon as you pay.

If you pay during those first 7 days, your term keeps its original dates. If you pay after your account has locked, the new term starts on the day you pay. If nothing is paid by day 14, your plan expires and coming back is a new purchase at the price in effect then.

These 7 days apply where your previous term was paid. They do not apply to a trial, or where you have cancelled.

Renewals are charged at the price in effect at the time of renewal. If the price of your plan changes, we will tell you at least 30 days before the new price applies to you.

3.5 Cancellation

You may cancel your plan at any time in the app, or by writing to support@costimator.in. Cancelling stops your plan from renewing. You keep access until the end of the term you have already paid for, and no refund is given for the rest of that term.

If you come back after your plan has ended, your new plan is charged at the price in effect at that time. Discounts from an earlier plan do not carry over.

3.6 Team Plans

Team Pro and Team Max are bought by an organisation for a number of seats, with a minimum of two. Each seat is for one named person. The organisation is responsible for its members’ use of the Service under these Terms.

The organisation’s administrators invite members. They can remove a member and give that seat to someone else. Seats can be added during a term; added seats are charged for the rest of that term and do not change the renewal date.

Work created in the organisation’s workspace belongs to the organisation (see Section 7.1), and the organisation’s administrators can access it. A member who is removed loses access to that work, and it stays with the organisation. If you bring a project from your personal workspace into an organisation’s workspace, it becomes part of that workspace.

The organisation’s plan covers all of its members. If the plan ends or is locked, every member loses access at the same time.

4. Refunds

Subscription fees are generally non-refundable. We do not offer refunds for change of mind, lack of use, accidental purchase, or general dissatisfaction.

However, refunds may be considered, at our sole discretion, for documented service failures such as:

• Prolonged service unavailability that materially prevents you from using the Service
• Substantial failure of the Service to deliver functionality as described
• Duplicate billing or billing errors

Refund requests must be submitted in writing to support@costimator.in within 14 days of the issue arising. Each request is evaluated on its individual merits.

For complete refund terms, see our Refund Policy.

5. Payment Terms

All payments are processed by Razorpay Software Private Limited. By providing payment information, you authorize Razorpay to charge the amount shown to you.

If you set up a recurring payment mandate, you authorise us to collect each renewal through it until you cancel your plan or revoke the mandate.

We accept cards, UPI and netbanking through Razorpay. We also accept government Purchase Orders and direct bank transfer on request; for these, your plan is activated once we have received payment.

If a payment fails or is reversed (including chargebacks), we may suspend or terminate your account until payment is resolved. For an unpaid renewal, the periods described in Section 3.4 apply first. You are responsible for any costs associated with payment reversal disputes.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service to violate any applicable law, regulation, or third-party right
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service
• Use any automated system (bot, scraper, crawler) to access or extract data from the Service, except as expressly permitted
• Attempt to gain unauthorized access to any portion of the Service, other accounts, or our infrastructure
• Interfere with or disrupt the Service or servers/networks connected to the Service
• Use the Service to transmit malicious code, viruses, or harmful content
• Resell, sublicense, or redistribute the Service without our express written authorization
• Misrepresent your identity or impersonate any person or entity

Violation of this Section may result in immediate suspension or termination of your account.

7. Your Content and Data

7.1 Ownership

You retain ownership of all content you create through the Service, including estimates, projects, non-scheduled items, justifications, and reports (“Your Content”).

On a Team plan, content created in the organisation’s workspace belongs to the organisation rather than to the member who created it, and “you” in this Section means the organisation.

7.2 License to Costimator

You grant Costimator a limited license to host, store, transmit, and display Your Content solely as needed to provide the Service. This license terminates when Your Content is deleted from our systems.

7.3 Data Backup

Although we maintain backups of our database for operational continuity, we recommend that you regularly download the reports you need from the app as Excel files. These downloads contain your report outputs; they are not a complete copy of everything you have created. We are not liable for loss of data resulting from your failure to keep your own copies of Your Content.

8. Our Intellectual Property

The Costimator name, logo, software, design, content, and all related intellectual property are owned by Adyadi Private Limited or its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. No other rights are granted.

Schedules of Rates (SoR), the Delhi Schedule of Rates (DSR), Analyses of Rates (AoR), the Delhi Analysis of Rates (DAR), and similar materials are published by the government departments that produce them, such as CPWD and Indian Railways, and those departments retain their rights in them. Costimator uses these materials as reference data to provide the Service and does not claim ownership of them.

9. Service Availability and Modifications

9.1 Best-Effort Service

We strive to provide reliable Service availability but do not guarantee uninterrupted, error-free, or secure access. The Service may experience downtime for maintenance, upgrades, or unexpected issues.

We do not currently offer a Service Level Agreement (SLA) for the standard subscription plans. Enterprise customers may negotiate SLA terms separately in writing.

9.2 No Refunds for Downtime

Downtime, performance issues, or technical problems that occur in the ordinary course of operating the Service do not entitle you to refunds, credits, or service extensions, unless we expressly agree otherwise.

9.3 Service Modifications

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable advance notice for material changes that significantly reduce functionality of paid plans.

10. Termination

10.1 Termination by You

You may end your use of the Service at any time by cancelling your plan as described in Section 3.5 and asking us to delete your data as described in our Privacy Policy.

10.2 Termination by Us

We may suspend or terminate your account immediately if:

• You materially breach these Terms
• You do not pay fees that are due (for a renewal, after the periods described in Section 3.4)
• Your use of the Service poses a security or legal risk to Costimator or other users
• Required by law or court order

We will attempt to notify you before termination where reasonably possible. We are not liable for any loss resulting from termination for cause.

10.3 Effect of Termination

Upon termination, your right to use the Service ends immediately. Project data is handled per the retention schedule in our Privacy Policy. Sections that by their nature should survive termination (intellectual property, limitation of liability, governing law, etc.) will continue to apply.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Specifically, we make no warranties that:

• The Service will be uninterrupted, secure, or error-free
• The estimates, calculations, or reports produced will be free from errors or suitable for any particular purpose
• The Service will meet your specific requirements

Estimates and rate analyses produced through the Service are computational outputs based on the data and parameters you input. While we endeavor to maintain accurate Schedule of Rates data and methodology, the responsibility for verifying outputs against project requirements, applicable regulations, and engineering judgment rests entirely with you. Costimator does not provide professional engineering, legal, or financial advice.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Our total cumulative liability to you for any and all claims arising from or relating to the Service is limited to the amount you have paid Costimator in the 12 months preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, business interruption, or cost of substitute services.
• We are not liable for damages arising from your use of estimates, calculations, or reports produced through the Service for any purpose, including bidding, project costing, or contractual decisions.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In those jurisdictions, the above limitations apply to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless Adyadi Private Limited, its officers, directors, employees, and contractors, from any claim, loss, damage, liability, or expense (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or third-party right
• Your misuse of the Service
• Your reliance on outputs produced by the Service for any purpose

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active users by email at least 14 days before they take effect. Non-material changes (corrections, clarifications, formatting) may be made without notice; the “Last updated” date at the top reflects when changes were made.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and Costimator regarding the Service. If a purchase order or any other document you send us contains terms that differ from these Terms, these Terms prevail unless we have agreed otherwise in writing signed by us.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16.3 No Waiver

Our failure to enforce any provision is not a waiver of our right to do so subsequently.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms (e.g., in connection with a corporate restructuring or sale of business) without your consent.

16.5 Force Majeure

Neither party is liable for delays or failures in performance caused by circumstances beyond reasonable control (natural disasters, government actions, infrastructure outages of third-party providers, etc.).

16.6 Notices

Notices to you may be sent to the email address on file for your account. Notices to us must be sent to support@costimator.in or by post to our registered office, as recorded with the Ministry of Corporate Affairs against our Corporate Identity Number, U79900UP2026PTC250933.

16.7 Language

These Terms are in English. In the event of any inconsistency between the English version and any translation, the English version prevails.

17. Contact Us

Questions about these Terms? Contact us:

Adyadi Private Limited

CIN: U79900UP2026PTC250933

GSTIN: 09ABGCA3493F1ZJ

Email: support@costimator.in