Overview
This Refund Policy applies to all paid subscriptions to the Costimator service. It explains when refunds are available, when they are not, and how to request one if you believe you are entitled.
This Policy supplements our Terms of Service. Where there is any conflict between this Policy and the Terms, the Terms control.
1. We Offer a 14-Day Free Trial
Before paying anything, you can use Costimator for 14 days at no cost. No payment information is required.
The trial covers one publication, which you choose when you start it, and has usage limits such as the number of projects you can create. The limits are shown in the app.
We strongly encourage you to use the trial to evaluate whether Costimator meets your needs before subscribing. Once you subscribe, the policy below applies.
2. Subscription Fees Are Non-Refundable
Subscription fees paid for Costimator (Pro, Max, Team Pro or Team Max, monthly or annual) are non-refundable. We do not offer refunds for the following reasons:
- Change of mind after subscribing
- Lack of use during the subscription period
- Accidental subscription or duplicate subscription due to user error
- Discovery that the Service does not match your specific workflow expectations
- General dissatisfaction with the Service
- Decision to switch to a different tool
This policy reflects the operating reality of Costimator: subscriptions provide ongoing access to a continuously developed and maintained software service. The cost of providing that service is incurred regardless of how much you choose to use it. The 14-day free trial is the time to evaluate; the subscription period is for use.
3. Refunds for Documented Service Failures
In limited circumstances, we may consider a refund (full or partial, at our sole discretion) where there has been a documented service failure that materially impaired your ability to use Costimator. Examples of such circumstances include:
- Prolonged service outage that prevents you from using the Service for an extended period (typically defined as continuous unavailability of more than 7 calendar days)
- A material defect in the Service that prevents core functionality from working as described in our public materials, and that we are unable to resolve in a reasonable time after being notified
- Duplicate billing — for example, if you were charged twice for the same subscription period due to a billing error
- Unauthorized charges — for example, if your account was used by someone else without your authorization, and you have taken reasonable steps to secure your account
This is not an exhaustive list. Each request is evaluated individually based on the specific facts presented.
4. How to Request a Refund
To request a refund, send an email to support@costimator.in within 14 days of the issue arising. Include the following information:
- Your name and the email address associated with your Costimator account
- The subscription plan and billing period in question
- The amount you are requesting be refunded
- A clear description of the issue, including dates and details
- Any supporting evidence (screenshots, error messages, transaction references)
Requests submitted more than 14 days after the issue arose will generally not be considered.
5. Our Review Process
We will acknowledge receipt of your refund request within 5 business days. We will then investigate the circumstances, which may include reviewing system logs, support records, and any evidence you provide.
We will respond with our decision within 21 business days of acknowledging the request. Our response will be one of:
- Refund approved — full or partial — with a timeline for processing
- Refund denied — with our reasoning
- Resolution offered without refund — for example, restoring access, fixing the issue, or extending the subscription period
Each request is decided on the facts presented, at our discretion.
6. How Approved Refunds Are Processed
If a refund is approved:
- Refunds are processed back to the original payment method (Razorpay-processed payments returned to the same card, UPI account or bank account; bank transfers returned to the originating account)
- The refund processing time depends on the payment method and your bank, typically 5–10 business days from the date we issue the refund
- Goods and Services Tax (GST) charged on the original payment is returned along with the principal amount, in accordance with applicable tax law
- Where the full amount of a payment is refunded, the access that payment bought ends, and your plan returns to what it was immediately before that payment. If you had no paid plan before it, access ends
- Where only part of a payment is refunded, your plan and your access are unaffected
7. What We Don’t Refund
In addition to the general non-refundable position above, the following are explicitly not refundable:
- Service interruptions of less than 7 continuous days, or scheduled maintenance windows
- Performance issues during normal operation that do not prevent use
- Reduction in features or changes to the Service that occur during a subscription period, unless the change materially reduces functionality of a paid plan and the change was not communicated in advance per our Terms of Service
- Subscription fees paid more than 60 days before the refund request
- Goods and Services Tax (GST) where the underlying subscription fee is non-refundable per this Policy
- Discounts, credits, or promotional pricing applied to past subscriptions
8. Cancellation vs. Refund
Cancellation and refund are different things:
Cancellation
Cancelling stops your plan from renewing. You keep access for the rest of the term you have already paid for, and no refund is issued for the unused part of that term.
You can cancel at any time in the app, or by writing to support@costimator.in. Cancellation does not produce a refund.
Refund
A refund returns money you have already paid. Refunds are limited to the documented service failure circumstances described in Section 3.
If you want both — to cancel and to receive a refund — you must request both. Cancellation alone does not trigger a refund request.
9. Chargebacks
If you dispute a charge through your bank or card network (a “chargeback”) rather than contacting us directly, we may suspend your account while the dispute is resolved.
We strongly prefer that you contact us directly at support@costimator.in before initiating a chargeback. Most issues can be resolved more quickly through direct communication, and a chargeback may incur additional costs and delay resolution.
If a chargeback succeeds, the access that payment bought ends and your plan returns to what it was immediately before that payment, in the same way as a full refund.
10. Plan Upgrades, Downgrades, and Changes
10.1 Upgrading from Pro to Max
An upgrade takes effect immediately. You pay the difference between the two plans for the time left in your current term, and the checkout shows the exact amount before you pay. An upgrade is only ever an additional charge — nothing is refunded to you when you upgrade.
10.2 Downgrades
A downgrade takes effect at your next renewal. No money is charged or refunded when you request it, and your current plan continues until then.
10.3 Changing Billing Period
You can switch from monthly to annual billing at any time. The annual price is charged when you switch, and the annual term starts the day after your current monthly term ends. No credit is given for the monthly term. Switching from annual to monthly is not available.
11. Free Trial — No Refunds Apply
The 14-day free trial does not involve any payment, so the question of refunds does not arise. If your trial expires and you do not subscribe, your account is locked per our Terms of Service. There is nothing to refund.
12. Statutory Rights
Nothing in this Refund Policy limits any statutory rights you may have under Indian law, including under the Consumer Protection Act, 2019. If you believe you are entitled to a refund under applicable law beyond what this Policy describes, please contact us at support@costimator.in to discuss your specific circumstances.
13. Changes to This Policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this Policy reflects when changes were made. Material changes will be communicated to active users by email at least 14 days before they take effect.
Refund requests submitted before a Policy change is effective are evaluated under the Policy in effect at the time of the request.
14. Contact Us
All refund requests, questions, or concerns about this Refund Policy should be sent to:
Adyadi Private Limited
CIN: U79900UP2026PTC250933
GSTIN: 09ABGCA3493F1ZJ
Email: support@costimator.in